What to order
Bike Works has a minimum mail order of $25.00.
Please make the items you want cost more than $25.00.
Please order items listed only on these two pages:
Bicycles & Frames and Wheels, Parts & Accessories.
Items shown in Bike Works NYC Archive Bicycles,
Chainring Archives, and Saddle Archive, are not for sale.
Bike Works is not an authorized Shimano internet dealer.
Shimano products are sold only at the store.
All prices shown on website are subject to change.
In case of price change, notification will be made
with order confirmation.
Placing an order
An order can be placed in two ways:
call the shop at 212-388-1077 during store hours,
or email the shop at bikeworks at bikecult.com
While we are preparing a new parts order system,
there is no secure online order form available now.
It's best to call or email first, inquire about the items,
then place the order by phone.
If you email an order or request an item,
and it is not confirmed promptly, please consider the following:
1) The shop may be too busy to handle aother request.
2) The item is hard-to-find, even if it's available.
3) It's out-of-stock, until we and the suppliers can get it again.
4) The request is incomplete. Please try again with proper size,
color & carfeful consideration.
Payment
Payment can be made using major credit cards,
debit cards and money orders.
PayPal and personal checks are accepted only by special request.
If payment is made using a name or address different than
the shipping name or address, please explain the
circumstances, who receives the shipment and invoice receipt.
Shipping
Bike Works uses USPS, UPS and Fedex for shipping.
insurance, delivery confirmation or tracking number
are normally obtained for all shipments.
Customers may waive insurance or tracking at their own risk.
When placing an order, choose delivery by ground transport, air express,
or overnight delivery.
Returning an order
Items should be returned, if defective or damaged.
If necessary, Bike Works can provide return shipping.
Items may be returned in case an item is the wrong size,
and any additional shipping costs are paid by the purchaser.
